Citigroup Implements Consequences for Noncompliance with Office Attendance Policies

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Citigroup Inc., one of the largest financial firms globally, has recently taken steps to address persistent noncompliance with office attendance policies among its employees. While the majority of staff members have been following the firm’s hybrid work model, Citigroup aims to address the issue of unexplained absences by implementing consequences for noncompliance. The company considers compliance with office attendance rules when assessing employee performance and determining pay packages. This move reflects Citigroup’s commitment to its hybrid work model and highlights the importance of maintaining a balance between remote and in-office work arrangements.

Emphasizing Hybrid Work Model and Compliance:

Citigroup is known for its flexibility in offering hybrid work arrangements, especially in response to the COVID-19 pandemic. The firm has approximately 240,000 employees, the majority of whom are considered hybrid workers, expected to work in the office at least three days a week. This approach has helped Citigroup retain and attract talent across its various business divisions since CEO Jane Fraser assumed leadership.

Managerial Actions and Performance Discussions:

In preparation for midyear performance conversations, Citigroup has instructed managers to engage in discussions with employees who have not been adhering to regular office attendance. The aim is to ensure that employees understand the consequences of continued noncompliance. By addressing the issue directly, Citigroup aims to maintain a productive work environment and encourage compliance with the established office attendance policies.

Tracking and Reporting Attendance Trends:

To gain better insights into office attendance trends, Citigroup is considering implementing a system to track individual staffers’ building-entry data in the United Kingdom. The company has already been collecting such data at its major offices in the United States. This proposal, under discussion with Citigroup’s employee-engagement forum in the UK, would enable the collection of monthly attendance data on an individual basis. Additionally, aggregated office data would be collected every two weeks for Citigroup’s offices in London, Edinburgh, and Belfast. The focus of the reports will be on employees with consistent office absences, prompting further discussions with managers when necessary.

Improved Access to Attendance Data:

Currently, the US data is only accessible to the most senior executives at Citigroup. However, the company is contemplating the creation of a dashboard that would provide line managers with easier access to the attendance data. This step would enable managers to monitor and address attendance issues more effectively, fostering a culture of accountability and adherence to office attendance policies.


Citigroup’s recent initiatives to address noncompliance with office attendance policies underscore its commitment to a hybrid work model and maintaining a balance between remote and in-office work arrangements. By introducing consequences for noncompliance and tracking attendance trends, the company aims to ensure that employees understand the importance of adhering to established policies. These measures serve as a reminder that flexibility in work arrangements is accompanied by a responsibility to fulfill office attendance obligations. Ultimately, Citigroup strives to create a productive and accountable work environment that supports the success of its employees and the organization as a whole.